Information for UK Customers
Order your instrument from the UK with confidence
Musique Shop ships musical instruments and audio equipment to the United Kingdom with tracked delivery, clear shipping rates, taxes included and customs duties included in our UK product prices.
Taxes included
UK prices include applicable taxes for orders shipped to the United Kingdom.
Customs included
No additional customs or import fees should be charged to the customer on delivery.
Tracked delivery
Orders are shipped from France by Musique Shop with tracked delivery services.
30-day returns
You may request a return in accordance with our refund and return policy.
No bad surprise at delivery
For UK orders, product prices include applicable taxes and customs duties. Shipping fees are displayed clearly before checkout.
If a carrier mistakenly requests an additional customs or import payment, please contact us before paying it so that we can verify the situation.
Frequently asked questions
Everything you need to know before ordering from the United Kingdom.
Are VAT and customs duties included in the price?
Yes. Prices displayed on our UK website include applicable taxes and customs duties for orders shipped to the United Kingdom.
Shipping fees are displayed separately and clearly before checkout.
Will I have to pay extra import fees on delivery?
No additional customs or import fees should be charged to the customer on delivery.
If a carrier mistakenly requests an additional customs or import payment, please contact our customer service before paying it.
Where are orders shipped from?
Orders are shipped from France by Musique Shop, a French musical instrument retailer.
All shipments to the United Kingdom are handled with tracked delivery services.
How much does UK delivery cost?
Standard delivery to the United Kingdom costs £13.00 for orders below £120.
Standard delivery is free on orders of £120 and over.
How long does delivery to the United Kingdom take?
Average delivery time for standard UK shipments is usually 1 to 4 business days, depending on product availability, order preparation and carrier transit time.
Bulky, heavy or oversized products may require a specific transport method. In this case, dispatch may take slightly longer, with an estimated delay of 5 to 10 business days.
Can I return an order from the United Kingdom?
Yes. UK customers may request a return in accordance with our refund and return policy.
Before returning a product, please contact our customer service so that we can provide the correct return instructions.
Who operates this website?
This website is operated by Musique Shop, a French musical instrument retailer.
Customer service: contact@musique-shop.fr
Clear prices, tracked delivery, real support
We want UK customers to order with confidence. Product prices include applicable taxes and customs duties, delivery costs are shown before checkout, and our customer service is available if you need help before or after your order.